new text begin Subdivision 1. new text end

new text begin Definitions. new text end

new text begin For purposes of this section, the following terms have
the meanings given them.
new text end

new text begin (1) "Customer sales and service call center" means an entity whose primary purpose
includes the initiating or receiving of telephonic communications on behalf of any person
for the purpose of initiating telephone solicitations as defined in section 325E.311,
subdivision 6.
new text end

new text begin (2) "Customer service call center" means an entity whose primary purpose includes
the initiating or receiving of telephonic communications on behalf of any person for the
purposes of providing or receiving services or information necessary in connection with
the providing of services or other benefits.
new text end

new text begin (3) "Customer services employee" means a person employed by or working on
behalf of a customer sales call center or a customer service call center.
new text end

new text begin Subd. 2. new text end

new text begin Customers' right to customer sales or customer service call center
information. new text end

new text begin (a) An individual who is a Minnesota resident who receives a telephone call
from, or places a telephone call to, a customer sales call center or a customer service call
center, upon request, has the right to know the identification of the state or country where
the customer service employee is located.
new text end

new text begin (b) An individual who is a Minnesota resident who receives a telephone solicitation
from, or places a telephone call to, a customer sales call center or a customer service call
center located in a foreign country, which requests the Minnesota resident's financial,
credit, or identifying information, has the right, upon reaching a customer service
representative, to request an alternative option to contact a customer sales or service
center located in the United States before the information is given if the alternative
option is available.
new text end

new text begin Subd. 3. new text end

new text begin Nonapplicability; business-to-business calls. new text end

new text begin The rights granted under
this section to an individual who is a Minnesota resident do not apply when the individual
who is a Minnesota resident is making or receiving the call on behalf of a business.
new text end

new text begin Subd. 4. new text end

new text begin Violation. new text end

new text begin It is fraud under section 325F.69 for a person to willfully
violate this section.
new text end

new text begin Subd. 5. new text end

new text begin Application to other remedies. new text end

new text begin Nothing in this section changes the
remedies currently available under state or federal law or creates additional or new
remedies.
new text end