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7812.1000 ANNUAL NOTICE OF CUSTOMER RIGHTS.

At the time service is initiated, at least annually thereafter, and upon customer request, a local service provider (LSP) shall provide customers with a summary, in plain language, of the rights and obligations of customers as provided in items A to D.

A.

The notice must describe the complaint procedures available through the LSP and the commission, and must indicate that the customer can contact the commission if dissatisfied with the local service provider's resolution of the customer's complaint. The notice must specify the current address and the local and toll-free telephone numbers of the commission's Consumer Affairs office.

B.

The notice must describe the customer's rights regarding the payment of bills, disconnection of service, privacy, deposits, low-income assistance, programs for people who have hearing loss, and blocking options.

C.

The notice must summarize the commission's service quality standards and the remedies available to customers for failure to meet those standards.

D.

The notice must specify the price and service options as required by Minnesota Statutes, section 237.66.

Statutory Authority:

MS s 216A.05; 237.10; 237.16

History:

22 SR 46; L 2013 c 62 s 32

Published Electronically:

August 1, 2013

Official Publication of the State of Minnesota
Revisor of Statutes